Claims
We're here to help
A claim can feel stressful — that's exactly when a local agent matters. Here's what to do, and we're only a phone call away if you'd rather walk through it together.
In an emergency, call 911 first. Make sure everyone is safe before worrying about the claim.
What to do, step by step
- 1
Make sure everyone is safe
Your safety comes first. If anyone is hurt or there's danger, call 911. Move to a safe place before anything else.
- 2
Document everything
Take photos of the damage and the scene. Note other drivers' names, phone numbers, license plates, insurance info, and any witnesses.
- 3
Gather your details
Have your policy number handy, along with what happened, and when and where it occurred. The more detail, the smoother the claim.
- 4
File your claim
Start your claim through Shelter's Claims Central — it walks you to the right place for your type of claim. Then let us know so we can help.
Ready to file?
Shelter Claims Central guides you to the right claim type — auto, home, farm, or life — with the correct next steps for each.
Not sure where to start? Call our office at (402) 397-4414 and we'll help you through it.